{"id":3416,"date":"2026-09-01T02:39:53","date_gmt":"2026-09-01T02:39:53","guid":{"rendered":"https:\/\/stitchthread.ae\/?page_id=3416"},"modified":"2026-09-01T02:43:40","modified_gmt":"2026-09-01T02:43:40","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a8%d9%8a%d8%b9-%d9%88%d8%a7%d9%84%d8%aa%d9%81%d8%b5%d9%8a%d9%84","status":"publish","type":"page","link":"https:\/\/stitchthread.ae\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a8%d9%8a%d8%b9-%d9%88%d8%a7%d9%84%d8%aa%d9%81%d8%b5%d9%8a%d9%84\/","title":{"rendered":"Sales &amp; Bespoke Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3416\" class=\"elementor elementor-3416\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d7ff568 e-con-full e-flex e-con e-parent\" data-id=\"1d7ff568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c8ff4d elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"7c8ff4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-7c8ff4d{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb79bb6 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"eb79bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"st-policy-en\" dir=\"ltr\">\n\n    <div class=\"st-policy-hero-en\">\n        <span class=\"st-policy-brand-en\">STITCH & THREAD<\/span>\n\n        <h1>Sales & Bespoke Policy<\/h1>\n\n        <div class=\"st-policy-line-en\"><\/div>\n\n        <p>\n            At Stitch & Thread, we believe every garment has its own character.\n            Our handcrafted details and bespoke sizing are part of an experience\n            thoughtfully created for you.\n        <\/p>\n\n        <p>\n            To ensure a clear and seamless experience from selecting your piece to receiving it,\n            we kindly ask you to review the following policy before confirming your order.\n        <\/p>\n    <\/div>\n\n\n    <div class=\"st-policy-wrap-en\">\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">01<\/div>\n            <h2>Ready-to-Wear<\/h2>\n\n            <p>All confirmed ready-to-wear purchases are considered final sale and are non-refundable and non-exchangeable, except in the case of a verified manufacturing defect.<\/p>\n\n            <p>Every garment is carefully inspected before dispatch to ensure the quality of its construction, finishing, and handcrafted details.<\/p>\n\n            <p>Please ensure that you have selected the correct size, colour, and design before confirming your order. Our team will be happy to assist you with sizing whenever needed.<\/p>\n\n            <p>Due to differences in lighting and screen settings, colours may appear slightly different from the actual garment. Such variations are not considered a product defect.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">02<\/div>\n            <h2>Made-to-Order<\/h2>\n\n            <p>Selected designs are made especially for you based on the measurements confirmed at the time of ordering.<\/p>\n\n            <p>Once measurements and final details have been approved and production has begun, the order cannot be cancelled, refunded, or modified, as the garment has entered its dedicated production stage.<\/p>\n\n            <p>Made-to-order garments are non-refundable and non-exchangeable, except in the case of a verified manufacturing defect.<\/p>\n\n            <p>Due to the nature of hand embroidery and handcrafted details, slight variations in placement or finishing may occur from one garment to another. These variations are a natural part of the craftsmanship and contribute to the individuality and character of each piece. They are not considered defects.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">03<\/div>\n            <h2>Alterations & Fit<\/h2>\n\n            <p>Available alterations are limited to size and fit adjustments only and are subject to the technical feasibility of each garment.<\/p>\n\n            <p>Alterations do not include changes to the original design, including the cut, sleeve shape, neckline, embroidery, or other design details, unless agreed upon prior to production.<\/p>\n\n            <p>For garments made to specific measurements, the customer is responsible for providing accurate measurements. Our team will be happy to guide you on how to take your measurements correctly.<\/p>\n\n            <p>The possibility of alterations may vary depending on the fabric, construction, embroidery, and handcrafted details of each garment.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">04<\/div>\n            <h2>Quality & Handcrafted Details<\/h2>\n\n            <p>Garments featuring embroidery or handcrafted details are made with exceptional care. Slight variations in the details may naturally occur from one piece to another.<\/p>\n\n            <p>Such variations are inherent to handcrafted work and are part of the uniqueness and artisanal value of each garment. They are not considered manufacturing defects.<\/p>\n\n            <p>Every garment is carefully reviewed before delivery to ensure the quality of its craftsmanship and finishing.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">05<\/div>\n            <h2>Quality & Manufacturing Defects<\/h2>\n\n            <p>If you receive your garment with a clear manufacturing defect, please contact us within <strong>48 hours<\/strong> of receiving your order, along with clear photographs showing the garment and the issue.<\/p>\n\n            <p>Once the case has been reviewed and the issue is confirmed to be a manufacturing defect, an appropriate resolution will be provided based on the nature of the issue.<\/p>\n\n            <p>Manufacturing defect claims do not cover damage resulting from improper use, incorrect washing or care, alterations performed by a third party, improper storage, or mishandling of the garment.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">06<\/div>\n            <h2>Order Confirmation & Payment<\/h2>\n\n            <p>Production of made-to-order garments will only begin once the order has been confirmed and the agreed payment has been completed.<\/p>\n\n            <p>Once measurements and final details have been approved and production has commenced, the order becomes non-cancellable and non-modifiable.<\/p>\n\n            <p>Any special requests or additional details must be communicated before the order is confirmed, allowing us to confirm feasibility and any applicable additional charges.<\/p>\n        <\/article>\n\n\n        <article class=\"st-policy-card-en\">\n            <div class=\"st-num-en\">07<\/div>\n            <h2>Garment Care<\/h2>\n\n            <p>Care instructions vary depending on the fabric, embroidery, and handcrafted details used in each garment.<\/p>\n\n            <p>We strongly recommend following the care instructions provided with your garment to preserve the quality of the fabric and the beauty of its details.<\/p>\n\n            <p>Certain garments may require dry cleaning or specialised care, particularly those featuring hand embroidery or delicate fabrics.<\/p>\n        <\/article>\n\n    <\/div>\n\n\n    <div class=\"st-promise-en\">\n\n        <span>STITCH & THREAD<\/span>\n\n        <h2>OUR PROMISE TO YOU<\/h2>\n\n        <h3>\n            Every piece has a story,<br>\n            and every detail is made to last.\n        <\/h3>\n\n        <p>\n            At Stitch & Thread, we do more than create beautiful garments.\n            We create pieces with intention, care, and attention to every detail.\n        <\/p>\n\n        <p>\n            Thank you for trusting us and choosing Stitch & Thread.\n        <\/p>\n\n    <\/div>\n\n<\/section>\n\n\n<style>\n\n.st-policy-en {\n    --black:#1F1F1F;\n    --green:#7F986C;\n    --dark-green:#556B4F;\n    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